Terms and Conditions
Commercial terms and conditions of quotation and sale
Reliance Foundry is committed to providing the highest standards in quality and innovation. We employ quality-control standards through all manufacturing processes to ensure the utmost trust among our customers.
Reliance Foundry Co. Ltd. (hereinafter referred to as "the Company") Standard Terms and Conditions of Sale (hereinafter referred to as "Standard Terms") shall govern all sales and quote transactions. Standard Terms may only be altered by an officer of the Company and any alterations must be documented in writing.
Acceptance of orders
It will be assumed that the Customer has accepted the Company’s Standard Terms when a purchase order is submitted. The Customer’s purchase order does not bind the Company. An order is not deemed to be accepted unless it has been officially confirmed in writing by the Company. Prior transactions, customs or practices will in no way alter the Standard Terms or affect the Company's written order confirmation.
Acceptance of an order is subject to credit approval at the time of order. Provision of price quotes is not a provision and/or extension of credit. Acceptance of an order is subject to payment in advance or credit approval at the time of ordering. Credit requests can take up to 1 week to process and may be subject to referral response times. First-time orders for new customers may be subject to down payment and/or other stringent terms regardless of credit status.
Acceptance of an order grants the Company security interest over all the Customer's present and future acquired property to secure a debt, which the Company may register with the Personal Property Registry at a future date.
All prices are subject to change without notice. List prices on the Company's website are available in US and Canadian currencies. List prices include all associated duty and brokerage as of the quote date for any applicable cross-border transactions in our US$ prices only, unless otherwise specified. Prices are subject to change based on new or unforeseen tariffs. List prices do not include shipping charges or applicable taxes. To determine shipping charges and/or applicable taxes, please request a formal price quote.
Formal price quotes
Formal quotes include shipping costs as discussed in "Shipping and delivery" below. Prices do NOT include any new or unforeseen applicable tariff costs that come into effect after the quote date but before the order date. For US customers, prices do NOT include any applicable state taxes (including, but not limited to, state Sales or Use taxes). Any applicable state taxes must be paid by the Customer directly to the relevant state authority. For Canadian customers outside of British Columbia, quotes include GST/HST but not provincial sales taxes. Any applicable provincial sales tax must be paid by the Customer directly to the relevant provincial authority. For British Columbia customers, quotes include both GST and PST unless the Customer provides a certificate for exemption. All quotes, bids and contracts are subject to the written confirmation of approval from the Company. Formal price quotes expire after 30 days unless stated otherwise in writing by the Company.
Bollard and bike parking
List prices include all required hardware for standard installation. For non-standard installations, additional mounting hardware may be required and should be purchased separately. The Company bears no responsibility for determining the intended use of its products. It is the Customer’s responsibility to ensure all desired mounting hardware is ordered.
Custom cast products
Price quotes are subject to adjustment based on: subsequent modifications in design and/or construction; discrepancies between the Customer's initial item descriptions quoted upon by the Company and subsequent orders placed by the Customer; and changes in requested quantities. Any differences between actual casting weights and quoted weights will be subject to price adjustments.
Unless otherwise specified, prices are quoted for rough (bare metal, un-machined, un-painted) castings free of gates, risers and extra metal. Casting tolerances will be made as per ASTM A27 Supplemental Requirement S51: "Permissible Variations in Dimensional Tolerances for Castings Made from Mounted Patterns" (See Table 3: Normally Expected Deviation of Linear Casting Dimensions from Design Dimensions). A copy of this specification can be made available upon request.
Country of origin
If required, a request for information pertaining to the country of origin should be made prior to placing an order. Country of origin information will be included in all formal quotes.
Shipping and delivery
All expected delivery dates provided by the Company are estimates, are dependent on current order volumes and are not guaranteed.
In-stock products are shipped from the Company's head office or alternative warehouse locations in North America. Items begin processing and shipping upon date of payment or acceptance of credit terms. Allow up to 21 business days for processing and shipping to locations in North America. For premium color powder coatings, add an additional 2–3 weeks processing. Additional color-matching services may require additional time. For additional information, contact the Company's Sales Department.
Custom cast products begin processing upon date of payment or acceptance of credit terms. Allow 12–14 weeks for development and shipping of initial prototypes. Once prototypes have been approved, allow 14–16 weeks for processing and shipping of final products. Delivery times are subject to confirmation at the time of order and may be dependent on current order volumes. Note: The Company cannot predict time taken to approve samples or request modifications to castings as this process will be dependent on the Customer. Considerable modifications requested by the Customer may require additional time. Unless specified, quotes do not include any specialty packaging or container requests.
Terms of delivery
All shipments are quoted and delivered according to the following terms set by Incoterms 2010 unless otherwise requested by the Customer and approved in writing by the Company.
- Delivered Duty Paid (DDP) for US customers: The seller bears all the costs and risks involved in bringing the goods to the place of destination and has an obligation to clear the goods not only for export but also for import, to pay any duty for both export and import and to carry out all customs formalities.
- Delivered At Place (DAP) for Canadian customers: The seller bears all risks involved in bringing the goods to the named place.
- Ex Works (EXW) for International customers: The seller makes the goods available at the seller's premises and bears all costs and risks associated with loading goods upon departure. The buyer pays all transportation costs, including export and import costs when applicable, and also bears the risks for bringing the goods to their final destination.
- Delivered At Terminal (DAT) also available: The seller bears all risks involved in bringing the goods to and unloading them at the terminal at the named port or place of destination.
Unless otherwise specified, standard shipping requires a dock or forklift be used to safely unload products upon delivery. It is the responsibility of the Customer to ensure adequate means for unloading are available. Additional freight options are available—including but not limited to: residential delivery, power tailgate lift for curbside or street delivery, and inside delivery. The Company must be made aware of any special delivery requirements prior to shipment (preferably, when requesting a quote). Expedited and international shipping options are also available upon request.
The Customer is responsible for all shipping and handling fees for deliveries that require redelivery or are unclaimed, refused or returned to the Company. Shipping and delivery charges are non-refundable once the shipment leaves the Company’s warehouse. Shipments must be inspected by the Customer upon receipt. Any damage or discrepancies should be recorded with the freight carrier and reported to the Company immediately. The Company is not responsible for indirect, special or consequential damages, losses, costs or inconvenience to the Customer relating to any cause arising from the sale of products to the Customer or delay in delivery of products to the Customer when such causes are due to situations beyond the Company's control—including but not limited to labor disputes, production delays, equipment failures, credit processing, third-party shipping delays, delays in customs processing or natural disasters.
The Company is not responsible for the loss or damage to the Customer's pattern equipment by fire or other causes beyond the Company's control while in its possession. Insurance against such losses is the responsibility of the customer. Damages to pattern equipment caused by negligence or neglect of a Representative or Representatives of the Company, except for normal wear caused during foundry casting processes, will be repaired at the expense of the Company.
The Company will produce one or more prototype casting(s) from a new pattern. Sample casting(s) will be submitted to the customer for approval. The casting(s) must be inspected, fully machined, and/or function tested to ensure approved items will satisfy the Customer's requirements. Full production will take place upon prototype approval.
Existing equipment, if any, will not be suitable for use by the Company for imported production.
Returns, cancelations, and restocking
Please check your specifications and needs carefully before ordering to avoid the expense of return. Undamaged items will be accepted for return subject to a 25% restocking fee; damaged items may incur additional repair costs or may be non-refundable. Tariff and freight payments are non-refundable and return freight costs will be billed to the customer. All product returns must be made within 90 days of purchase date. Custom orders cannot be returned after production. If cancelling or changing a custom order before production begins, customers are responsible for all costs associated with the work until that point.
Product warranties take effect on date of delivery and follow terms listed in specified warranty documents. No other warranty or terms and conditions stated by the Customer shall be binding on the Company unless agreed to in writing by the Company.
- Warranty for Bollards & Bike Parking
- Warranty for Wheels and Custom Castings
- Warranty for Site Furnishings
Submit warranty claims
Warranty inquiries can be made via email, telephone or fax. The Customer should state the reason for the warranty claim and include any additional documentation or images of product defects—including a copy of the original sales invoice and/or sales number. Claimants may be required to allow the Company or a representative access to the installation site for examination purposes; if necessary, claimants must make appropriate arrangements for site examinations. If a product must be returned, please contact Reliance Foundry to arrange packaging and shipping.
The Customer will protect and indemnify the Company against all claims of infringement of patents, designs, copyrights, trademarks or trade names with respect to any products manufactured wholly or in part to the Customer's designs or specifications.